k8999's Privacy Policy

1 What Information We Collect

k8999 may collect the following types of personal information:

• Identity Information: Full name, date of birth, and national ID details — required for account verification.
• Contact Information: Mobile number, email address, and other contact details provided by the user.
• Financial Information: bKash, Nagad, or Rocket account details — used solely for processing transactions.
• Device & Technical Information: IP address, browser type, device model, and operating system information.
• Usage Information: Activity history on the platform, gameplay data, login times, and location.
• Cookie & Tracking Information: Session cookies and data used to display relevant content based on preferences.

2 Purpose of Data Collection

k8999 uses the collected information for the following purposes:

• Completing account registration and identity verification.
• Processing deposits and withdrawals and maintaining transaction history.
• Ensuring platform security and taking action against fraud.
• Applying responsible gaming guidelines and ensuring user protection.
• Providing customer support and assisting with issue resolution.
• Improving platform functionality and refining the user experience.
• Sending relevant promotional information (if you give consent).

3 Legal Basis for Processing

We process your information on the following legal grounds:

• Contract Performance: Processing information necessary to provide services — such as executing transactions and managing accounts.
• Legal Obligation: Storing and processing information necessary to comply with applicable laws and regulations.
• Legitimate Interests: Fraud prevention, ensuring platform security, and improving service quality.
• Consent: Based on your explicit consent in the case of marketing communications.

4 Sharing Information with Third Parties

k8999 does not sell or share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

• Payment Processing: Information required to process transactions via bKash, Nagad, and Rocket is shared with the respective payment providers.
• Technology Partners: Verified technology partners who assist in operating the platform and who comply with our privacy standards.
• Legal Requirements: In response to a legal order or obligation from a competent authority.
• Fraud Prevention: In the course of fraud investigations with security agencies.

We never sell your personal information to marketing companies or other commercial entities.

5 Data Security Measures

k8999 applies industry-standard security measures to protect your information:

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Encrypted Data Storage: Stored sensitive information is protected with strong encryption algorithms.
• Access Controls: Only authorized personnel can access specific information.
• Regular Security Reviews: The system undergoes regular audits and vulnerability testing.
• Two-Factor Authentication: An additional verification layer is available for account access.

6 Data Retention Period

k8999 retains your information for as long as necessary to fulfill the relevant purpose. The following policy applies:

• Information for active accounts is retained for account management purposes.
• Transaction records are retained for a specified period in accordance with legal requirements.
• Some information may be retained after account closure to meet legal obligations or for dispute resolution.
• After withdrawal of marketing consent, use of information for that purpose is stopped immediately.

7 Cookie Policy

k8999 uses cookies to improve your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for core platform functionality — these cannot be declined.
• Performance Cookies: Used to understand how users interact with the platform.
• Functionality Cookies: Used to remember your preferences (such as language selection).
• Session Cookies: Used to keep the login session active and are automatically deleted when the browser is closed.

You can control cookies through your browser settings. However, declining certain cookies may limit some platform features.

8 User Rights

You have the following rights regarding your information:

• Right of Access: The right to request information about what data we store about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of processing of your information in certain cases.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the use of your information for marketing purposes.

To exercise these rights, contact us at [email protected].

9 Protection of Minors' Information

k8999 strictly provides services only to those aged 21 or above. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

10 Response to Data Breaches

In the event of a data security breach, k8999 will take the following steps:

• Initiating an internal investigation immediately after the breach is identified.
• Notifying you as soon as possible if the breach poses a risk to your rights or freedoms.
• Taking necessary technical measures to limit damage and prevent recurrence.
• Documenting in detail the nature, scope, and actions taken in response to the breach.

11 International Data Transfers

k8999 primarily processes data in Bangladesh and associated technology infrastructure regions. Where data is transferred to another country, we ensure that adequate protections are in place in that country and that your information is always protected in accordance with the standards of this Policy. International transfers are carried out only where necessary for service delivery and with the highest level of security.

12 Marketing Communications

If you consent to marketing communications, k8999 may send you information on the following:

• Updates on new games and features.
• Special promotional offers and bonuses.
• Important information related to platform services.

You can unsubscribe from marketing communications at any time by emailing [email protected] or through your account settings. Essential communications related to transactions and services will continue.

13 Changes to the Policy

k8999 reserves the right to update this Privacy Policy periodically. In the event of changes:

• The updated policy will be published on this page.
• For significant changes, you will be notified by email or through the platform.
• Continued use of the platform after changes will be considered acceptance of the updated policy.

We recommend that you review this policy regularly to stay informed about the latest updates.