k8999 Terms & Conditions

k8999 is an online gaming platform that offers cricket betting, slots, lottery, fishing games, and many other entertainment activities for players in Bangladesh. The terms described below apply to all products, services, and activities of k8999.

1.1 Scope of Terms

• These terms form a legal agreement between the user and the k8999 platform.
• Users must read these terms in full before using any part of the platform.
• These terms must be read together with our Privacy Policy and Responsible Gaming Policy.
• The terms provided in Bengali are the original document. Any translation into another language is for informational purposes only.

1.2 Applicability

These terms apply to the k8999 website, mobile version, and all digital services provided through k8999. If you use these services on behalf of another person, you must ensure that person's consent.

2.1 Age Requirement

You must be at least 21 years old to open an account and use services at k8999. This platform's services are available only to those aged 21 and above. In cases of fraudulent registration by minors, the account will be closed immediately and all balances may be forfeited.

2.2 Single Account Policy

• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• If multiple members of the same household use separate accounts from the same device or network, they must notify our support team.
• If bonuses or promotional benefits are claimed through multiple accounts, all associated accounts will be closed.
• Providing accurate and truthful information when creating an account is mandatory.

2.3 Identity Verification

k8999 may request the necessary documents for identity verification at any time. k8999 reserves the right to put withdrawals on hold until verification is complete. Providing false information will result in account closure.

Keeping your account secure is your own responsibility. k8999 will not be liable for any loss resulting from unauthorized access to a k8999 account; however, if you notify our support team immediately, we will take appropriate action.

• Never share your login credentials (username and password) with anyone.
• Log out of your account after each session, especially on shared or public devices.
• If you notice any suspicious activity, contact us immediately at [email protected].
• Transferring or selling your account is strictly prohibited.
• Using a strong password and changing it regularly is recommended.

4.1 Accepted Payment Methods

k8999 currently supports transactions in Bangladesh via the following mobile banking methods: bKash, Nagad, and Rocket (Dutch-Bangla Bank's mobile wallet). Transactions through methods other than these three are not possible.

4.2 Limits & Timelines

• Minimum deposit amount: ৳200 (for all methods).
• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: between 15 minutes and 2 hours.
• Withdrawals may be delayed if identity verification is pending.
• k8999 reserves the right to put withdrawals on hold in cases of suspicious activity.

4.3 Deposit Responsibility

Users must ensure that the mobile banking account used is registered in their own name. Avoid transactions through third parties. Providing incorrect information about deposited funds may result in the transaction being cancelled.

5.1 Welcome Bonus

k8999 offers new members a 100% welcome bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. Depositing ৳22,000 or more earns the maximum ৳10,000 bonus, giving a total balance of ৳32,000.

5.2 Wagering Requirements

• The wagering requirement for the welcome bonus is 15 times, calculated on the bonus amount only.
• Example: ৳1,000 bonus × 15 = ৳15,000 in wagers must be placed before winnings earned from the bonus can be withdrawn.
• The bonus balance cannot be withdrawn before the wagering requirement is met.
• Each promotion has its own applicable terms, which are described in detail on the promotions page.

5.3 General Bonus Rules

• A user may claim each bonus offer only once.
• k8999 reserves the right to change or cancel bonus terms at any time.
• If there is evidence of bonus system abuse, the bonus and any associated winnings will be forfeited.
• VIP members will receive weekly cashback benefits according to their tier.

All games on k8999 are operated in a fair and transparent manner. Our game providers follow international standards. In the event of any technical error, the decision of k8999 management will be considered final.

6.1 Responsibility of Play

• Each player is responsible for placing bets within their own means.
• Gaming is an entertainment activity; there is no guarantee of financial gain.
• Users may set limits on their account — contact the support team for assistance with this.
• k8999 promotes responsible gaming and provides support if signs of addiction appear.

6.2 Technical Errors

If game results are affected by server outages, connection issues, or game software errors, that round will be cancelled and the placed bets will be refunded. Attempting to exploit technical errors will result in account closure.

• Creating or operating multiple accounts.
• Registering with a false identity or fake information.
• Using strategies or automation to circumvent the terms of bonuses or promotions.
• Interfering with platform operations through hacking, malware, or any other technology.
• Placing bets through a third party or on behalf of another person.
• Depositing or withdrawing funds from illegal sources (money laundering).
• Threatening, harassing, or defrauding other users.
• Unauthorised collection or distribution of platform content or data.

k8999 makes every effort to operate a safe and reliable platform. However, k8999's liability is limited in the following circumstances:

• Loss caused by internet disconnection or failure of third-party services.
• Theft or misuse of account information due to the user's own negligence.
• Service disruption due to natural disasters, government orders, or other unforeseeable circumstances.
• Financial loss resulting from the user's own decisions.
• Under no circumstances is k8999 obligated to pay compensation exceeding the deposited amount for direct or indirect losses.

9.1 k8999's Rights

k8999 may temporarily or permanently close any account without prior notice in the following circumstances:

• If any part of these terms is violated.
• If there is evidence of failure to complete identity verification or provision of false information.
• If fraudulent or suspicious activity is detected.
• Upon instruction from a regulatory authority.

9.2 User Rights

You may close your account at any time. To do so, contact [email protected]. You will be given the opportunity to withdraw any valid balance before the account is closed; however, any ongoing bonus wagering will be cancelled.

k8999 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after a change is considered as the user's consent to the new terms.

• The date of the latest update will always be displayed at the top of this page.
• Reviewing this page regularly is recommended.
• If you disagree with the changes, you have the option to close your account.

If you have any questions or complaints about these terms, please contact our support team. k8999 provides assistance in Bengali and English 24/7.

The first step in resolving a dispute is to contact our support team. We always aim for a fair and transparent resolution. k8999's decisions are made in accordance with all applicable laws and regulations.